Refund policy
Return Policy
At Poster Peak, we want you to love your purchase. Please read the information below carefully, as our return policy differs depending on the type of product ordered.
Posters
We accept returns of posters within 30 days of delivery.
Returned items must be unused and in their original condition, including all original packaging.
Customers are responsible for the cost of returning posters unless the item is damaged, defective or supplied incorrectly. Original shipping costs are non-refundable.
Wallpapers
Our wallpapers are printed to order and manufactured to the exact dimensions selected by each customer.
Because these products are custom-made, they cannot be returned, exchanged or cancelled once production has begun, except where they arrive damaged, defective or incorrect.
This policy is in accordance with applicable consumer legislation for custom-made products.
We strongly recommend ordering a wallpaper sample before purchasing a full-size wallpaper if you would like to verify the colour, texture or finish.
How to Start a Return or Report an Issue
To request a poster return or report a problem with your wallpaper, please contact us at:
Returns should be sent to:
Poster Peak
Plaza Gala Placidia 5
08006 Barcelona
Spain
For damaged or defective items, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Return Process Timeline
If your poster return request is approved, please ship the item within 7 days of receiving our return instructions.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Damaged, Defective or Incorrect Items
Please inspect all products upon delivery.
For wallpapers, do not install the product if you notice any damage, defects or printing errors. Installation of wallpaper confirms acceptance of the product, and we cannot accept claims for defects that were visible before installation.
If you receive a damaged, defective or incorrect product, contact us within 7 days of delivery and we will evaluate the issue and, where appropriate, arrange a replacement or refund.
Refunds
Once we receive and inspect your returned poster—or approve a claim for a damaged or defective wallpaper—we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at posterpeakstore@gmail.com.
Exchanges
We do not offer direct exchanges.
If you would like a different poster, please return the original item (if eligible) and place a new order.
As wallpapers are custom-made, exchanges are only available where the product is damaged, defective or supplied incorrectly.