Versand
Shipping Policy
Last Updated: 26/06/2024
Welcome to Poster Peak! We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy below for detailed information on how we handle your shipments.
If your location is not listed, please contact our customer service at posterpeakstore@gmail.com. to check for special arrangements.
Shipping Rates
- Standard Shipping: 6,50€ (Estimated delivery time: 2-5 business days
- Free Shipping: 0€ for orders over 58€ (Estimated delivery time: 2-5 business days
Processing Time
Orders are processed within 1 business days. You will receive a notification once your order has been shipped.
Order Tracking
Once your order has been shipped, you will receive an email with the tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
Delivery Issues
Lost or Stolen Packages:
- If your tracking information shows that your package was delivered but you have not received it, please contact the carrier for assistance. If the issue is not resolved, reach out to our customer service team at posterpeakstore@gmail.com.
Damaged Items:
- If your poster arrives damaged, please contact us within 20 days of receiving your order. Provide your order number and photographs of the damaged item. We will work with you to resolve the issue.
Incorrect Address:
- Please ensure that the shipping address provided is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you’ve entered an incorrect address, contact us immediately at posterpeakstore@gmail.com.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at:
- Email: posterpeakstore@gmail.com
Thank you for shopping with Poster Peak! We appreciate your business and strive to provide you with high-quality posters and exceptional service.